12 November 2024
Support Engineer (Media and Content Delivery)
November 12, 2024
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- Remote role, but must be Auckland or Wellington-based for on-site needs.
- Total remuneration: $90,000 - 110,000
- Join a leading brand and be part of exciting new projects!
This role involves providing expert support across media and content delivery services, with a strong emphasis on streaming video and content delivery technologies. The position is ideal for a skilled professional ready to troubleshoot complex issues, collaborate globally, and elevate customer experiences through advanced technical solutions.
Key Responsibilities:
- Troubleshoot and resolve issues related to streaming video, digital video, and audio standards (e.g., H264, MP4, HEVC).
- Provide specialised support for video packaging and delivery mechanisms, including HLS, DASH, CMAF, and RTMP.
- Develop tailored solutions for customer needs, using advanced troubleshooting techniques across CDNs and media services.
- Partner with engineering teams to enhance service offerings based on real-time customer insights and feedback.
- Create and maintain technical documentation, tutorials, and resources for the developer community.
- Lead and manage customer communications during critical events to ensure swift issue resolution.
- Strong experience in system administration and troubleshooting for Linux and Windows environments.
- Proficiency in networking, with specific expertise in CDNs and content delivery strategies.
- Deep understanding of streaming video, digital video, and audio standards, along with knowledge of video packaging and delivery mechanisms.
- Skilled in scripting (e.g., Bash, Python, PowerShell) and cloud computing concepts.
- Excellent problem-solving skills and a customer-centric approach.
- Effective communicator and team player, passionate about innovation and customer service excellence.
- Remote role, but must be Auckland or Wellington-based for on-site needs.
- Total remuneration: $90,000 - 110,000
- Join a leading brand and be part of exciting new projects!
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