31 March 2025
Commercial & Operations Manager

31 March 2025
Commercial & Operations Manager

Are you a strategic leader with a passion for the foodservice industry? Do you thrive in an ambitious customer centred environment and have  a proven track record of driving commercial success and operational excellence? If so, Reso Fine Foods is interested in you!

Reso is a New Zealand owned and operated food company known for their high quality, premium European food portfolio with partnerships across many of New Zealand’s top restaurants, cafe’s, hotels and chocolatiers. As part of their next stage of growth they  are seeking a driven and experienced Commercial & Operations Manager, (COM) to lead their commercial and operational functions and to play a pivotal role in their continued success.

A Little About Reso:
100% New Zealand owned and operated, Reso has been bringing the finest European foods and ingredients to New Zealand since 1989.  With longstanding partnerships with many of our top restaurants, cafes, hotels and chocolatiers, the Reso brand and business is strongly aligned with quality of food and ingredients, of service, and delivery.

Reso’s head office is on the North Shore, with sales capability nationwide and a new warehousing facility in Christchurch.  Their clients are nationwide and longstanding, and Reso is proud to partner with some of the best in the food industry, and to contribute to New Zealand’s growing international reputation for high quality food. 

“Whether that’s the golden lightness of a real butter croissant, the luscious mouthfeel of couverture chocolate, or the bite-sized perfection of a delicate macaron; if it’s part of our range, you can be confident it has run the gauntlet of quality, consistency, and deliciousness”

Reso has a team of 30 and a really nice customer centred approach to business.  With a growth ambition - Reso is ready for the next phase in their business journey.

About the Role:
As the COM, you'll be the bridge between commercial strategy and operational execution and ensure the seamless co-ordination between suppliers, logistics, and customers. You'll drive business growth, optimise profitability, and ensure their imported products meet the highest standards of quality and customer service . Your expertise will be instrumental in achieving Reso’s strategic goals and maintaining their commitment to excellence.

What You'll Do:

• Strategic Leadership: Develop and implement strategic plans to drive growth, enhance operational efficiency, and capitalise on market opportunities. Collaborate with the Managing Director (MD)  to translate the company's 5-Year Strategy into actionable steps.
• Commercial Focus: Drive revenue growth, conduct market analysis, develop pricing strategies, and build a strong commercial mindset across the business.
• Lead the Warehousing, Purchasing and Customer support teams.
• Financial Oversight: Manage financial performance, develop budgets, oversee risk management, and provide strategic financial decision-making.
• Operational Management: Streamline operations, reduce costs, boost productivity, and ensure a robust and efficient supply chain.
• Risk Management: Establish and implement risk management frameworks, mitigate potential risks, and ensure compliance.
• Health, Safety & Compliance: Provide clear safety leadership, ensure regulatory compliance, and foster a safe working environment.
• Relationship Management: Build and maintain strong relationships with internal teams, suppliers, logistics providers, and other key stakeholders.

This is a great role for someone who is commercially savvy and who is keen to work with the MD to achieve the growth aspirations of the business.

Who are you, and What Do You Bring:
You’ll be commercially sharp and someone who can bring understanding of the commercial environment.  A team player, you’ll form strong relationships with those around you, you’re a strong communicator and someone with high standards to deliver.
You’ll be ambitious and growth minded.  You’ll enjoy leading a team and having a part to play in the ongoing success of a great business.
We are looking for:

• A relevant business-related tertiary qualification (B.Com, MBA, BBS, or similar).
• Solid experience in the FMCG or Foodservice sector
• Minimum 15 years of experience in the industry, with at least 10 years in senior commercial and management roles.
• Proven track record of success in commercial strategy development, business development, and revenue optimisation.
• Strong commercial acumen, strategic thinking, and problem-solving skills.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to interpret laws and regulations, manage contracts, and oversee financial operations.
• Demonstrated ability to lead and motivate teams, and drive a culture of continuous improvement.

Why You'll Love Working at Reso Fine Foods Ltd:

• You’ll be a key driver in a growing and dynamic company.
• You’ll make a significant impact on Reso’s commercial and operational success.
• You’ll enjoy working in a collaborative, supportive and friendly environment.
• You’ll be a part of a business that is ambitious and has a wonderful brand reputation for quality of both food and service delivery. 

Ready to Apply?
If you're a strategic leader with a passion for the foodservice industry and a proven track record of success, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're a great fit for this role to: hello@lead.co.nz.

• Work with the Managing Director to deliver the next phase in business growth.
• Be a part of a quality player in the food service industry.
• North Shore base, nationwide coverage, down to earth team!