31 March 2025
Support Specialist
March 31, 2025
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- Own client support across tech, installs, and logistics.
- Be a key player in tech delivery success and drive client satisfaction.
- Permanent role - South Auckland Location
Our client is a leading technology provider with a strong customer-centric ethos. They deliver innovative solutions that empower businesses through high-quality platforms and seamless support, fostering a culture of excellence, collaboration, and continuous improvement.
About the Role:
This role is pivotal in supporting clients and partners through expert-level service delivery. It combines technical support, installations oversight, and hardware logistics to ensure seamless platform adoption and ongoing client success.
Key Responsibilities:
- Deliver first-line software support and resolve client issues within SLA targets.
- Manage installations and support installers to ensure high-quality service delivery.
- Oversee hardware logistics including order fulfilment and inventory balancing.
- Continuously improve workflows, standardising and simplifying processes.
- Maintain strong client relationships through clear communication and proactive problem-solving.
- 2 years’ experience in operations or support within a SaaS or tech environment.
- Proven client relationship management skills with a focus on responsiveness.
- Technically astute with a process-driven mindset and problem-solving capabilities.
- Strong communication and organisational skills, with an ability to prioritise effectively.
- A growth mindset with a passion for professional development and helping others grow.
- Calm under pressure and adept at multitasking in a dynamic environment.
- Ability to deliver consistent, reliable service in hybrid work conditions.
- Experience with supply chain or installations logistics is a bonus.
If this sounds like you, don’t wait—APPLY NOW.
- Own client support across tech, installs, and logistics.
- Be a key player in tech delivery success and drive client satisfaction.
- Permanent role - South Auckland Location
Apply For This Job